Veracity Financial Planning Ltd (“we”, “us”, “our”) takes the privacy and security of your personal information seriously and is committed to protecting and respecting your privacy.
This Privacy Notice explains how we collect, use, store and protect your personal data.
Veracity Financial Planning Ltd acts as the Data Controller for the personal data we process.
You can contact us using the following details:
Address:
2b Thackerays Lane, Woodthorpe, Nottingham, NG5 4HP
Telephone:
0115 967 0888
Email:
info@veracityfp.co.uk
Data Protection Contact:
Edwin Snapper
ICO Registration Number:
ZB401652
What data do we collect?
We may collect and process the following personal data:
Information you provide to us
This may include:
- Name
- Address
- Date of birth
- Email address
- Telephone number
- National Insurance number
- Employment details
- Income details
- Expenditure details
- Assets and liabilities
- Existing investments
- Existing pensions
- Mortgage information
- Insurance information
- Health information (where relevant)
- Identification documents
- Proof of address
- Bank account details
You may provide this information:
- When applying for products or services
- During financial reviews
- During meetings
- By telephone
- By email
- By post
- Through our website
- Through introducers
Information we collect automatically
When you use our website, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Cookie data
- Geographic location
Where applicable, we may also collect data relating to email engagement such as:
- Email opens
- Link clicks
- Unsubscribe activity
Information we receive from third parties
We may receive data from:
- Product providers
- Mortgage lenders
- Insurance companies
- Pension providers
- Investment platforms
- Credit reference agencies
- Fraud prevention agencies
- Introducers
- Accountants
- Solicitors
- Employers
- Public records such as Companies House and Land Registry
Special Category Data
In some circumstances, we may collect special category data.
This may include:
- Health information
- Vulnerability information
- Financial hardship information
Where we collect special category data, we will seek explicit consent where required by law.
How we use your personal data
We collect and use your personal data to:
- Provide financial advice
- Arrange mortgages
- Arrange insurance products
- Arrange commercial finance
- Provide pension and investment advice
- Assess suitability
- Conduct affordability checks
- Carry out anti-money laundering checks
- Prevent fraud and financial crime
- Comply with regulatory obligations
- Maintain records
- Improve our services
- Contact you regarding existing products
- Monitor customer outcomes under Consumer Duty
Our lawful basis for processing
We process your data under the following lawful bases:
Contract
To perform our obligations to you and provide advice or services.
Legal Obligation
To comply with FCA rules, anti-money laundering laws and tax obligations.
Legitimate Interests
To manage our business, improve services, prevent fraud and meet regulatory expectations.
Consent
Where required, including special category data and marketing.
You may withdraw consent at any time.
Who we share your personal data with
We may share your personal data with:
- Product providers
- Mortgage lenders
- Insurance providers
- Pension providers
- Investment platforms
- Commercial lenders
- Compliance consultants
- The Financial Conduct Authority (FCA)
- The Financial Ombudsman Service (FOS)
- The Financial Services Compensation Scheme (FSCS)
- HM Revenue & Customs (HMRC)
- Fraud prevention agencies
- Credit reference agencies
- Solicitors
- Accountants
- IT service providers
- Cloud storage providers
We will only share data where necessary and lawful.
Fraud Prevention Agencies
We may share your information with fraud prevention agencies to:
- Verify identity
- Prevent fraud
- Prevent money laundering
- Detect financial crime
This may include:
- Name
- Date of birth
- Address history
- Contact details
- Financial data
- IP address
Fraud prevention agencies may retain data for up to six years.
International Transfers
Where data is transferred outside the UK, we will ensure appropriate safeguards are in place.
This may include:
- Adequacy decisions
- Standard contractual clauses
- Approved international transfer mechanisms
If you choose not to provide personal data
Where we need your data to provide services or comply with legal obligations, failure to provide it may mean:
- We cannot proceed with your application
- We cannot provide advice
- We may be unable to maintain existing services
Marketing
We may contact you regarding products or services that may be relevant to you.
We will only send marketing communications where:
- You have consented; or
- We are legally permitted to do so.
You can opt out at any time by:
- Emailing us
- Calling us
- Clicking unsubscribe links
You will still receive important service-related communications.
How long we keep your personal data
We will retain your personal data for as long as you remain a client.
Following the end of our relationship, we will retain your personal data for a minimum of six (6) years in line with regulatory, legal and Professional Indemnity Insurance requirements.
In some circumstances, records relating to pensions and long-term investments may be retained for longer where appropriate.
We may also retain data:
- To respond to complaints
- To evidence fair treatment
- To comply with FCA rules
- To defend legal claims
Keeping your data secure
We take appropriate security measures to protect your personal data.
This includes:
- Encryption
- Secure servers
- Password protection
- Firewall protection
- Antivirus software
- Access controls
- Secure file storage
- Secure email systems
Where personal data is transmitted electronically, secure encrypted channels will be used where appropriate.
Cookies
Our website uses cookies to improve your experience and analyse website performance.
Cookies may be used for:
- Website functionality
- Performance monitoring
- Analytics
- Advertising
Where required by law, consent will be requested before non-essential cookies are used.
For more information, please refer to our Cookie Policy.
Your rights
Under UK GDPR you have the right to:
- Be informed
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Data portability
- Object to processing
- Rights relating to automated decision-making and profiling
To exercise these rights, please contact us.
We will respond within one month.
Subject Access Requests
You can request a copy of the personal data we hold about you.
We will:
- Confirm whether we hold your data
- Provide a copy
- Explain how it is used
We do not normally charge for this.
Updating your information
If any information we hold about you is inaccurate or incomplete, please let us know.
We will correct it as soon as possible.
How to withdraw consent
Where we rely on consent, you can withdraw this at any time.
Please contact us using the details above.
Withdrawal of consent may affect our ability to provide services.
What if I have a complaint?
If you are unhappy with how Veracity Financial Planning Ltd has used your personal data, please contact us in the first instance and we will investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO).
You can contact the ICO using the following details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/global/contact-us/
Email: casework@ico.org.uk
Changes to this Privacy Notice
We may update this Privacy Notice from time to time.
The latest version will always be available on our website.
Contact Us
If you have any questions regarding this Privacy Notice, please contact:
Veracity Financial Planning Ltd
2b Thackerays Lane, Woodthorpe, Nottingham, NG5 4HP
Telephone: 0115 967 0888
Email: info@veracityfp.co.uk
